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Phone & Digital Communication Failures: Where the Guest Experience Starts to Break
Before a guest ever walks through the door, the experience has already begun. From phone calls to text messages, communication is often the first and most overlooked touchpoint. And in many hotels, it’s where the experience starts to break.

Soraya Johnson
May 43 min read


From Silver Trays to Paper Bags: The Evolution of In-Room Dining
An insight on the evolution of In room dining, how hotels adapted to lack of staffing and new needs and expectations

Soraya Johnson
Apr 162 min read


Savannah from Above: How Rooftop Bars are redefining the Hotel Experience
Rooftop bars in Savannah are no longer just an amenity — they are shaping hotel identity, driving revenue, and redefining the guest experience. From lifestyle concepts like Bar Julian to high-energy venues like Electric Moon, each rooftop tells a different strategic story.

Soraya Johnson
Apr 93 min read


Ritz-Carlton | What Impact on the Savannah Market?
With the arrival of Ritz-Carlton in Savannah, the market is entering a new pricing era. This article explores how luxury positioning will reshape rate strategy, segmentation, and competitive dynamics across the city.

Soraya Johnson
Apr 72 min read


Overview of Upcoming Hotels in Savannah
New hotel supply in Savannah

Soraya Johnson
Apr 52 min read


Enhancing Guest Experience Without Sacrificing Revenue: A Savannah Perspective
Balancing Guest Experience and Revenue in hotels in Savannah GA

Soraya Johnson
Apr 13 min read


Labor Efficiency Strategies for Modern Hotels
Labor strategy in modern hotels

Soraya Johnson
Mar 203 min read
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